Customer support for ThermoLife Int’l can be reached by both phone and email access. The website does not contain an instant chat for one to speak to a representative. However, the customer support hotline has a minimal wait time, with no redirects of an automated service. The customer is directed right into the hands of a customer representative happy to help the consumer. Customer service can also be reached by means of email in areas of wholesale sales, product inquiries, sponsorships, job opportunities and international distributors. There is a form from the website allowing the user to fill out basic information and a message to the company.